- #Surgemail web interface not responding upgrade#
- #Surgemail web interface not responding password#
- #Surgemail web interface not responding series#
#Surgemail web interface not responding upgrade#
Upgrade the firmware of the router to version 1.0.01.18. Save the Running Configuration to Startup Configuration to save your configuration with the firmware version 1.0.01.17 and click Apply. Access the router from the graphical user interface (GUI) as in Step 1.
#Surgemail web interface not responding series#
NOTE : For more detailed information regarding upgrading firmware on RV34X series routers, click here. Upgrade the firmware of the router to version 1.0.01.17. In this example, the startup configuration is saved to the PC. NOTE: Assuming that the running and startup configuration are the same, you can choose to download either the running configuration or startup configuration to your PC. Click Apply.Ĭopy the startup configuration to your personal computer (PC) by choosing Source File Name as Startup Configuration and Destination File Name as Download to PC. In the Config Management table, save the running configuration file to the startup configuration by choosing Source File Name as Running Configuration and Destination File Name as Startup Configuration. Prior to firmware upgrade, it is always best practice to back up the configuration before taking any action.Ĭhoose Administration > Config management
To do this, Choose Firewall > Basic SettingsĬheck the box to enable Remote Web Management Enabling remote web management will provide a temporary option of accessing the router remotely. NOTE: This step is recommended in case the access to the router from local area network (LAN) fails following firmware upgrade as it has been noticed that VLAN1 "Device Management" is disabled and cannot be edited after successful firmware upgrade from version 1.0.0.33 to 1.0.01.18.
#Surgemail web interface not responding password#
Step 1: Log in to the web-based utility of the router by entering your Username and Password in the fields provided and then click Log In. Workaroundįor successful firmware upgrade from 1.0.0.33, please perform the following steps. The feature allows for enabling or disabling device management per virtual local area network (VLAN) that is defined on the router. It is currently believed that a new feature included in version 1.0.01.18 is causing this issue. It is not likely to occur during upgrade of firmware from versions 1.0.01.16 or 1.0.01.17 to version 1.0.01.18. NOTE: Testing has determined that this issue is isolated when firmware is upgraded directly to version 1.0.01.18 from version 1.0.0.33.
For more details regarding this issue, click here. When the firmware of a RV34x series router is upgraded from version 1.0.0.33 to version 1.0.01.18, the web interface of the router may stop responding. Currently, the latest version of firmware for the platform is 1.0.01.18. RV34x series routers, when shipped, are loaded in the factory with firmware version 1.0.0.33. This document has been developed to highlight this issue, and to define the steps that needs to be followed in order for the router to be upgraded to the latest firmware in order to resolve this issue. The RV34x series router web interface may not respond after upgrading the firmware to version 1.0.01.18 from 1.0.0.33. Web Interface Not Responding After Firmware Upgrade to Version 1.0.01.18 on RV34x Series Router Summary
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